Involvement &
Co-Production

We are committed to making all of Ambient’s services the very best they can be, and delivering them in the most effective way possible.

We measure the impact that we have on the people that use our services, the wider community and our staff teams.

As part of our commitment to quality we capture these impacts in a variety of ways:

• An annual Survey for People We Support
• Comprehensive audit visits to all our services
• Client case studies
• An annual Staff Satisfaction Survey
• A continuous open complaints, suggestions and feedback procedure in all services

Armed with comprehensive feedback we proactively adapt and develop our services in direct response to the needs of our staff and the people we support. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.

We have an award-winning team of people who use our services called The Ambient Guardians.

They work alongside our Quality Team and discuss quality issues affecting our charity, sharing ideas and making sure good practice is embedded across our services.

Ambient’s team of Quality Checkers are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important and every person who engages with us can participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:

• What people have told us they wish to be involved and have a say in
• How they would like to have their say
• What would make it easier for them to do so
• What the plan is and how we can be sure it works

To find out more about involvement in recruitment, watch the video below.

We want to help you understand social care. Check out The Jargon Busteron our website.