Making a Complaint

Help us to learn and improve our services

Anyone may make a suggestion or complaint about Ambient Support.

We aim to offer a high standard of service in all that we do. Telling us your suggestions or complaints will help us to learn and then improve the services that we provide.

Suggestions or complaints may be made verbally or in writing to us. Watch the video below to learn more:

If you feel comfortable, you should first discuss your thoughts with a member of the Ambient Support staff team. They will probably be able to address any suggestions or concerns that you have.

If you do not feel able to speak to a staff member then you may complete a copy of our complaints form and return it to us at our head office in Woodford Green, Essex.

You can also email us at: hello@ambient.org.uk (please ensure that you provide us with all your contact details so we can get back to you) or call us on 020 8502 3933.

• We aim to process all suggestions and complaints as quickly as possible.
• We will thoroughly investigate your query and provide a full response to you within 28 days.
• If appropriate, Ambient Support will appoint someone independent to investigate your concerns.
• We will always keep you informed about the progress of your suggestion or complaint and let you know the outcomes from any investigation.
• We will always seek to find a satisfactory outcome.

Download a copy of our:
Complaint and Feedback Form.

Download an:
Easy Read version of our Complaint and Feedback Form.

View this page in Easy Read.