<span data-mce-type="bookmark" style="display: inline-block; width: 0px; overflow: hidden; line-height: 0;" class="mce_SELRES_start"></span>We are committed to making all of Ambient’s services the very best they can be, and delivering them in the most effective way possible.We measure the impact that we have on the people that use our services, the wider community and our staff teams.As part of our commitment to quality we capture these impacts in a variety of ways:An annual Survey for People We SupportComprehensive audit visits to all our servicesClient case studiesAn annual Staff Satisfaction SurveyA continuous open complaints, suggestions and feedback procedure in all servicesArmed with comprehensive feedback we proactively adapt and develop our services in direct response to the needs of our staff and the people we support. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.We have an award-winning team of people who use our services called The Ambient Guardians.They work alongside our Quality Team and discuss quality issues affecting our charity, sharing ideas and making sure good practice is embedded across our services.Ambient’s team of Quality Checkers are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves or have family members who do. Their feedback is a vital measure of the effectiveness of our services.Involvement is equally important and every person who engages with us can participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:What people have told us they wish to be involved and have a say inHow they would like to have their sayWhat would make it easier for them to do soWhat the plan is and how we can be sure it worksTo find out more about involvement in recruitment, watch the video below. We want to help you understand social care. Check out The Jargon Busteron our website.To talk to us about what you need and how we can help, please get in touch. 0208 502 3933 hello@ambient.org.uk
Providing Housing Management Services for over a decadeAmber Housing are a wholly owned, not-for-profit subsidiary of Ambient Support. They have been providing quality housing management, property development and other housing related services for over a decade.Amber are proud of the solid base of professionalism and expertise that they bring to the services that are offered and have won awards that demonstrate their ability to deliver the highest quality of service to the organisations they work with and people they support.Amber Housing own and manage on behalf of housing providers for older adults, adults with a learning disability and/or mental health needs.Their work is overseen by a governing body of Board Members who:Guide the strategic direction the company takes.Ensure the 5i values are upheld.Oversee the delivery of services to ensure they continue to provide quality, cost-effective services to the organisations they work with.Deliver services that are sensitive and responsive to the needs of the tenants they support.To find out more about Amber Housing and the services they provide, visit their website, amberhousing.co.uk.To talk to us about what you need and how we can help, please get in touch. 0208 502 3933 hello@ambient.org.uk
Ambient Support constantly measure the impact that we have on the wellbeing of the people that use and deliver our services.We also measure the impact that we make on the wider community in which services are delivered.As part of our commitment to quality we capture these impacts in a variety of ways:An annual ‘People We Support & Stakeholder’ SurveyComprehensive Unannounced Themed Assessment (CUTA) visits to all our servicesCase Studies of people that use our services‘Entry and Exit’ Surveys for people using our servicesAn annual ‘Staff Satisfaction’ SurveyA continuous open ‘Suggestions & Feedback’ procedure in all servicesArmed with comprehensive feedback we proactively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them.To learn more about the impact Ambient services are making, click on the links below.Mental Health Services – Making an ImpactOlder People Services – Making an ImpactLearning Disability Services – Making an ImpactTo talk to us about what you need and how we can help, please get in touch. 0208 502 3933 hello@ambient.org.uk
Group Executive TeamAmbient Support is led by a Group Executive Team. This group provides operational management and proposes strategic plans and policies to the Board.To find out more about the team expand on the names below. Mark Milton – Chief ExecutiveAppointed Chief Executive from November 2015.Spent 5 years as Chief Operating Officer/Deputy CEO at The National Autistic Society prior to joining Ambient Support (formerly Heritage Care). Previously held CEO positions at Odyssey Care Solutions for Today and The Aurora Charity.Over 25 years’ experience in social care – younger adults, children and older people.Qualified Social Worker with Masters Degree in Applied Social Studies, IOD Chartered Director. Naomi Atkinson - Director of OperationsJoined Ambient Support as Director of Operations in May 2023.Has worked across social care services for many years having completed a Social Science Degree and a Social Work Qualification.From 2019 to 2023 was Director of Operations at Potens, an organisation providing specialist Learning Disability and Mental Health supported living and registered services for children and adults with complex needs.From 2017 to 2019 was Operations Director at the Priory Group (PAC) which provides intensive support for adults with Learning Disabilities and Autism in registered community settings.Has worked across a variety of different sectors including disability charities, housing associations and the private sector as well as providing consultancy services for small organisations. Claudette Marcano – Chief Finance OfficerJoined Ambient Support as Chief Finance Officer in September 2024.Over 12 years’ experience in the housing sector.A finance professional with experience in both the private and public sectors.A CIMA Qualified Accountant with additional qualifications including the ACT Certificate in Treasury. Davina Sellick – Director of Business Development & CommunicationsPromoted to Director of Sales, Marketing & Communications in April 2019 and added Business Development responsibilities in April 2023.Took on the full-time position as Head of Marketing & Communications for the Heritage Care Group in April 2016.Joined Community Options in a part time Communications role in 2013, combining this with a second position in industry.A Communications & Business Development professional with a broad range of industry experience.Worked in the corporate sector for British Airways, development for a UK-based charity, as a Project Manager for the NHS and more recently a Client Service Director in an integrated full-service marketing agency. Troy Henshall – Chief Executive Officer at Amber HousingJoined Amber Housing in July 2022 having worked in the housing and care sector for 20 years+ across the country in a number of key roles.Previously he had the position of Director of Business Services and Operations at Wandle Housing Association with responsibility for Housing services, customer experience and the majority of back office services across South London.He was also former Chief Executive of the Barnet Group which included Your Choice Barnet, who delivered specialist care and support to adults with a range of physical and learning disabilities. Senior Leadership TeamThe Group Executive Team is supported by the Senior Leadership Team (SLT) responsible for regional operational and corporate services.To find out more about the SLT, expand on the names below. Samantha Downer – Divisional Director, SouthAppointed as Regional Manager for London in September 2022.Over 30 years’ experience in Adult Social Care.Experience of Supported Living services, Residential homes, Domiciliary Care, Day Services and Community Support.Supporting people with learning disabilities including profound and multiple learning disabilities, autism, sensory loss and mental health needs.Trained in Positive Behaviour Support, Mental Health First Aid and Counselling. Rob Anscomb-Gates– Divisional Director, NorthJoined Ambient in July 2023 as Regional Manager for the Midlands & Lincolnshire.With a career spanning 30-years in the social care sector and with specialist experience in supporting complex and individual needs, Rob’s appointment aims to expertly expand and drive forward Ambient’s Learning Disability services across the region.Since achieving a BA in Social and Professional Studies and a MSc in Intellectual Disabilities and Challenging Behaviour, Rob has held several senior management and strategic leadership roles including Regional Director, Chief Executive and Chair of the Board.Rob brings a strong and specialised skillset to Ambient’s management team, including expertise in positive behaviour support, quality functions and occupational health offerings. Rob has also worked with assessment and treatment centres to successfully implement accommodation requirements for individuals with complex needs. Caroline Whitmore – Operations Manager - Older PeopleDetails TBA Ian Bland – Head of Health & SafetyJoined Heritage Care Group in 2013.Ian is NEBOSH qualified and a member of the Institute of Occupational Safety and Health.Ian has experience of working across the public, private and voluntary sector and has been working in the health and social care field for the last 15 years. He holds a BSc (Hons) in Economics and also has qualifications in teaching, quality assurance and project management (Prince 2 Certified Practitioner).Ian has considerable experience of providing training and consultancy services to paying customers. Ian’s role is to lead on health and safety. Joanne Hatfield – Head of HRDetails TBA Jane Homer – Head of Business DevelopmentJoined Ambient Support as Head of Business Development in September 2023.Fifteen years’ experience working as a senior practitioner within Local Authority.Twenty year’s multi-site experience responsible for operational and business development. Employed across third sector and private companies supporting all client groups including children and young people.Extensive partnership working with commissioning teams and regulators in the development and mobilisation of new and turnaround projects for both children and adults. Passionate about developing services that meet the needs of the people we support, ensuring that service provision and delivery evolves with them. Vicky Morris - Head of QualityJoined Ambient Support as Head of Quality in July 2023.25 years of experience in adult social care, in a variety of sectors, not least charities, local authorities and the private sector.Had a previous role with the regulator, and other senior roles in operations, quality & safeguarding.Experienced in designing quality initiatives and frameworks and implementing monitoring systems to drive up quality in homes & services. Qualifications include a degree in Social Science and a Post Graduate Diploma in Occupational Therapy. Philippa Ouston – Learning & Development ManagerJoined the Heritage Care Group in February 2014.Over 30 years’ experience working in the Finance and Insurance Sectors for FTSE 100 companies in the UK and abroad.Previously worked as a Learning and Development Manager, Training Consultant, Digital and Instructional Designer, Business Analyst and Project Manager, in both permanent and freelance positions.TAP Accredited by the British Institute for Learning and Development. Rupali Shah – Financial ControllerJoined Heritage Care as Accounts Assistant in June 2009 and became Management Accountant in April 2013Appointed Financial Controller in January 2018.Previously worked as Management Accountant and Divisional Accountant in private sector, gaining experience at different levels of Accounting and Finance Functions.Member of Chartered Accountant of England and Wales. Michael Burris – Senior Finance ManagerJoined Ambient Support as Senior Finance Manager in June 2022.Over the course of my accounting career, I have worked predominantly in the housing sector as a Development & Capital Accountant. Held other roles such as Financial Controller and Management Accountant.Worked as a consultant for five years managing projects such as implementation of Oracle Release 12 for the NHS Shared Services and various other Project Accounting roles.Attained BSc Accounting & Finance June 2000, qualified as ACCA in 2002 and attained MSc Accounting & Finance in June 2004.To talk to us about what you need and how we can help, please get in touch. 0208 502 3933 hello@ambient.org.uk
About Ambient SupportAmbient Support is a registered UK charity with nearly 30 years’ experience in providing care and support services for older people, people with a mental health need and people with a learning disability. Our wide range of quality specialist services are delivered by our dedicated, professional and passionate staff and our success is built on supporting people to live a full and meaningful life – regardless of age, health or disability.Find out more about our learning disability, mental health and older people services.View this page in Easy Read.To talk to us about what you need and how we can help, please get in touch. 0208 502 3933 hello@ambient.org.uk
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