What’s happening at Ambient

Measuring impacts and transforming lives

We are determined that all of Ambient’s services are the very best they can be, delivered in the most effective way possible. 

We measure the impact that we have on the people that use our services, the wider community in which services are delivered, and the staff teams that deliver them.

As part of our commitment to quality we capture these impacts in a variety of ways: 

• • An annual Service User Survey
• Comprehensive audit visits to all our services
• Client case studies
• An annual Staff Satisfaction Survey
• A continuous open complaints, suggestions and feedback procedure in all services

Armed with comprehensive feedback, we pro-actively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future. 

Ambient has a team of Quality Checkers who are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves, or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important.

Every person who engages with us has the chance to participate in their care in a way that makes sense to them.

Our Involvement Strategy is based on direct feedback from the people using our services. It outlines: 

• What people have told us they wish to be involved and
  have a say in
• How they would like to have their say
• What would make it easier for them to do so
• What the plan is and how we can be sure it works

A choice of approaches tailored to each individual person

Our approach to support is based on best practice and achieving the right outcomes for each individual person. We may choose to use a range of differing approaches and tools dependent on their personal needs and the type of disability and support they require including:

Person-centred support

We work closely with people to plan their care and support to meet their unique needs. We also help them develop the knowledge and confidence to make informed decisions about their own lives.

Recovery

A combination of techniques including mindfulness, motivational interviews and coaching, supporting each person’s potential for wellbeing and recovery as their own personal journey rather than a set outcome.

Strengths-based support

We recognise that everyone has their own skills, knowledge and life experiences.  We work together to build on their strengths and help them to become co-producers of their own support, concentrating on what’s strong, rather than what’s wrong.

Positive Behaviour Support

Support is built on a psychological understanding of why people behave, react and respond in certain ways. We follow an evidence-based approach to make sure the right help is given at the right time and supports both personal development and the learning of new skills. 

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Our 5i values guide our approach and govern our actions

For people to reach their full potential, they need the right support driven by the right values. The Ambient 5i values guide our approach, govern our actions and help us measure our successes.

Impact: We make a positive difference to people’s lives, enabling greater independence, improved wellbeing, better outcomes and increased choice.

Innovative: We embrace a culture for change that strives for continuous reflection improvement and achievement of excellence.

Inspiration: We promote imagination and positivity, motivating our staff and in the people we support.

Inclusive: We positively welcome diversity of background, ethnicity, skills, talents and contributions from everyone.

Integrity: We respect all people as individuals and treat them with consideration and compassion. We are open, honest, accountable and transparent.

Our staff are at the heart of everything we do

They are what make us great, every single day.

We follow a values-based approach to recruitment that also involves the people we support. This helps us find the right blend of experience, skills and outlook in our staff.

Once they join us, they go on to benefit from a full training and development programme that reflects the specialist care and support we offer.

Most importantly, our teams embrace Ambient’s values and have a flexible and positive approach that is respectful and sensitive to those they support.