Quality Checkers

Ambient has a team of Quality Checkers who are trained to monitor the quality of our services.

They have expert understanding of mental health because they either receive support themselves, or have family members who do.

Quality Checkers want to make things better for other people that receive support from us.

They find out what people think by getting to know the people that use the services we provide. They might choose to:

• Talk with people on the telephone
• Talk to people in the service they receive support in or in their own home
• Talk to people somewhere else where they would be happy to meet
• Talk to someone who knows a person well with their permission

Quality Checkers ask questions but more importantly they listen to people.  They may ask people
questions about:

• Where they live
• How they are supported
• How things could be better

The team of Quality Checkers make sure they communicate with people clearly and in a way that suits them and only people that tell us they want to help will be spoken to.

The feedback Quality Checkers are given is written up into reports and fed back to the Ambient management team, so that things can be improved for the better.

Download a leaflet on our Mental Health Quality Checkers